At Healthy Tails Pet Store Karachi, all online orders are fulfilled directly from our physical store locations.
Therefore, the same refund and exchange policy applies to both in-store and online purchases.
Please read this policy carefully before placing an order.
Exchange Policy
1
No exchange will be accepted without the original receipt or invoice.
2
Exchange is allowed within 5 days of purchase.
3
The product must be in its original packing, unused, and in sealed condition.
Important Notes:
No cash refunds are offered.
Opened pet food, medicines, treats, or supplements are not eligible for exchange.
Products damaged due to misuse or mishandling are not exchangeable.
Sale or discounted items are non-exchangeable.
Refund Policy
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We do not offer cash refunds under any circumstances. Only eligible exchanges are allowed as per our policy.
Online Orders
Online orders follow the same exchange policy as our physical stores in Karachi.
All products are checked before dispatch.
Customers are advised to review product details carefully before placing an order.
